FAQ

How long will it take to get my order?
Most orders go through USPS Priority Mail. Please allow 1-2 days for processing and 3-5 days for delivery! If your order is international it will be shipped First Class International, which can take 7-14 days.

What is Urban Sasquatch’s return/exchange policy?
All products can be exchanged or returned guilt-free if there was something wrong with your order, as long as it hasn’t been worn or washed. If you’re just trading out a size, e-mail support@urbansasquatchclothing.com so we can work things out with you ahead of time!

Does your store secure its payments?
Urban Sasquatch uses PayPal for accepting payments, which is uses industry security standards in all online transactions. Your personal information (including payment information) is automatically encrypted with the 128-bit Secure Sockets Layer (SSL) protocol to ensure the highest amount of security possible.

What forms of payment do you accept?
All payments go through Paypal, which accepts Mastercard, Visa, American Express, Discover, or a payment through the balance in your paypal account. You don’t need a Paypal account to pay, although you can definitely use one if you have one!

I have a question that wasn’t answered by your FAQ. How can I contact you?
You can e-mail us any time at support@urbansasquatchclothing.com. We’d love to hear from you!